Legal drawing · privacy
Privacy policy.
Last updated: 30 July 2026
Who controls your information
Total Results Ltd is responsible for personal information collected through this website and during enquiries or client work. Questions may be sent to martin@totalresults.co.uk.
Information we may collect
This may include your name, business name, contact details, website address, enquiry content, project communications, billing information and technical information needed to operate and secure the website.
How information is used
- To respond to enquiries and provide requested reviews
- To prepare quotations and deliver contracted services
- To maintain business, accounting and support records
- To protect the website and investigate technical problems
- To meet legal and regulatory obligations
Lawful bases
Information is normally processed because you have requested steps before a contract, because it is necessary to perform a contract, because Total Results has a legitimate business interest that does not override your rights, or because the law requires it. Consent is used where that is the appropriate basis.
Sharing and retention
Information is shared only with service providers needed to operate the website, deliver enquiry emails or provide the requested work. This currently includes the website-hosting platform and Resend, which securely delivers form submissions by email. Information may also be shared with professional or public authorities where legally required. It is retained only as long as necessary for the relevant purpose, including legal, tax and contractual obligations.
Your rights
Subject to UK data-protection law, you may ask to access, correct, erase or restrict personal information, object to certain processing, or request portability. You may also complain to the UK Information Commissioner’s Office.
Contact
Total Results Ltd, 30 Annfield Terrace, Stanley, County Durham DH9 8EB. Email: martin@totalresults.co.uk. Telephone: 07917 698 334.